18 | Neo operation guide: 11907-E 05-14
Troubleshooting
Symptom Cause Solution
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air (installer to do).
Repeat ignition steps.
Smell of gas Leaking gas Turn off gas at meter or LPG cylinder and call your
installer.
Small soot deposit on logs Normal operation No action required.
Severe soot deposits forming
on logs or glass
Inadequate flue system,
incorrect gas pressure or log
misalignment
Contact a Rinnai Service Centre.
Condensation on glass Normal operation Allow heater to warm up and condensation will
disappear.
Fire comes on at the wrong time Program not set correctly Check program periods and AM/PM is correctly
set on controller.
Controller display blank Flat batteries Check batteries are in place correctly, or replace
with new batteries.
Heater keeps turning itself off Set room temperature has been
reached
Normal operation, heater has turned off as the
room has reached the set temperature. If you wish
to override this and have the heater continually
on, revert to flame mode, or increase set
temperature (maximum 32 °C).
Blue LED light is on but the
heater isn’t going
Indicates fault mode Press the ON/OFF button once (the blue LED will
flash), press again and the blue LED will stay on
and the heater will attempt to re-ignite.
During installation there will be an initial burning in period where some smoke and smell may be experienced.
This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch will shut off the
appliance. If the appliance shuts off repeatedly servicing may be required.
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