Rinnai RU80i - How do I get service?; What is not covered?; Limitation on Warranties

KB Series Manual 69
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You must contact a licensed professional for the repair of a product under this Limited Warranty. For the name of a
licensed professional please contact your place of purchase, visit the Rinnai website (www.rinnai.us), call Rinnai at 1-
800-621-9419 or write to Rinnai at 103 Internaonal Drive, Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt,
or by registering within 30 days of purchasing the product. To register your tankless water heater, please visit
www.rinnai.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of Registraon by
Rinnai will constute proof-of-purchase for this product. Registraon of product installed in new home construcon
may be veried with a copy of the closing papers provided by the inial home buyer. However, Registraon is not
necessary in order to validate this Limited Warranty.
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This Limited Warranty does not cover any failures or operang dicules due to the following:
 accident, abuse, or misuse
 alteraon of the product or any component part
 misapplicaon of this product
 improper installaon
 product being installed in a corrosive environment
 condensate damage
 improper venng
 incorrect gas type
 incorrect gas or water pressure
 absence of a drain pan under the appliance
 water quality
 Improper maintenance (such as but not limited to
scale build-up, freeze damage, or vent blockage)
 incorrect sizing
 any other cause not due to defects in materials or
workmanship
 problems or damage due to res, ooding, electrical
surges, freezing or any acts of God.
 force majeure
There is no warranty coverage on product installed in a closed loop applicaon, commonly associated with space
heang only applicaons.
Use of an MCC-91-2 controller in a residenal dwelling will reduce the warranty coverage to that of a commercial
warranty applicaon except when an MCC-91-2 is used with a hydronic air handler for temperatures no higher than
160°F (71°C).
This Limited Warranty does not apply to any product whose serial number or manufacture date has been defaced.
This Limited Warranty does not cover any product used in an applicaon that uses chemically treated water such as a
pool or spa heater.
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No one is authorized to make any other warranes on behalf of Rinnai America Corporaon. Except as expressly
provided herein, there are no other warranes, expressed or implied, including, but not limited to warranes of
merchantability or tness for a parcular purpose, which extend beyond the descripon of the warranty herein.
Any implied warranes of merchantability and tness arising under state law are limited in duraon to the period of
coverage provided by this Limited Warranty, unless the period provided by state law is less. Some states do not allow
limitaons on how long an implied Limited Warranty lasts, so the above limitaon may not apply to you.
Rinnai shall not be liable for indirect, incidental, special, consequenal or other similar damages that may arise,
including lost prots, damage to person or property, loss of use, inconvenience, or liability arising from improper
installaon, service or use. Some states do not allow the exclusion or limitaon of incidental or consequenal
damages, so the above limitaon may not apply to you.
This Limited Warranty gives you specic legal rights, and you may also have other rights which vary from state to
state.
www.rinnai.us/warranty