3 CONDITIONS OF WARRANTY
3�1 The Purchaser may only obtain the benet of the Warranty if the Purchaser:
a) maintains and has the Product serviced in accordance with the instructions set out in the service section
of the relevant Service or Owner’s Manual;
b) complies with clause “7 Purchaser’s Responsibilities” on page 22;
c) noties Rinnai within 30 days of a defect occurring or, in the case of a latent defect, becoming apparent,
that a claim is being made under this Warranty; and
d) provides, in support of the claim made under this Warranty, a Proof of Purchase�
3�2 This document (and any statutory consumer guarantees) represents the only Warranty given by Rinnai in
respect of the Product. No other person or organisation is authorised to oer any alternative warranty on
behalf of Rinnai�
3�3 If the date of purchase cannot be established to Rinnai’s satisfaction, the date shall be deemed to be 2
months after the date of manufacture or the date of sale by Rinnai, whichever is the latter.
3�4 This warranty applies to Products which are manufactured on or after the date of publication of this warranty
but before the next date of publication of this warranty.
4 EXCLUSIONS
4�1 This Warranty does NOT cover:
a) damage, problems or failure resulting from improper operation and/or inadequate maintenance by the
Purchaser (refer Purchaser’s Responsibilities section below);
b) damage, problems or failure resulting from improper or faulty installation� The Product must be installed
by a Qualied Installer in accordance with applicable regulations. Where applicable, Certicate(s)
of Compliance must be obtained by the purchaser from the Qualied Installer and presented to the
Authorised Service Representative;
c) damage, problems or failure caused by factors external to the Product including, but not limited to, faulty
or poor external electrical wiring, incorrect or faulty power supply, voltage uctuations, over voltage
transients or electromagnetic interference, inadequate or faulty gas, drainage services, or water services,
including water pressure, and non-potable water;
d) damage, problems or failure caused by acts of God, re, wind, lightning, ood, storm, hail storm fallout,
vandalism, earthquake, war, civil insurrection, misuse, abuse, negligence, accident, pests, animals, pets,
vermin, insects, spiders/bugs or entry of foreign objects or matter into the Product such as dirt, debris,
soot or moisture;
e) damage, problems or failure caused by environmental conditions including, but not limited to, excessive
moisture, salt or other corrosive substances or atmospheric conditions;
f) Product which has been installed in a portable or mobile building, structure or application including, but
not limited to, a caravan, boat or trailer;
g) Product which has been re-installed at a location other than the original site;
h) any consumable item supplied with the Product including, but not limited to, an air lter, battery, fan belt,
igniter or cooler pad;
i) installation of third-party components that may be attached to the Product� These include, but are
not limited to, control wiring, ducting, return air lter(s) grille, register, diuser, zone motors, controls/
thermostats, pipe work and fabricated or added components. These items remain solely the responsibility
of the Qualied Installer;
j) installations where electrics/electronics may be subjected to moisture/chemicals (e.g. swimming pools
or nurseries);
k) any repair, which is needed as a result of an accident, misuse, abuse or negligence;
l) Product that is utilised in an environment (indoor and outdoor) outside its specied operating range; and
m) fair wear and tear to the Product.
n) On-site labour warranty on portable (non-xed installation) Products – In respect of such Products the
Purchaser must return the Product to the supplier for repair or replacement)�
WARRANTY
Rinnai 21 Split AC OM
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