Hints and Tips
The induction hob
cannot be turned on.
Make sure the induction
hob is connected to the
power supply and that it is
switched on.
Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
technician.
The touch controls
are unresponsive.
Unlock the controls. See section
‘Using your induction
cooktop’ for instructions.
The touch controls
are difficult to
operate.
There may be a slight
film of water over the
controls or you may be
using the tip of your
finger when touching the
controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is
being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans
make crackling
or clicking
noises.
This may be caused by
the construction of your
cookware (layers of
different metals vibrating
differently).
This is normal for
cookware and does not
indicate a fault.
The induction hob
makes a low
humming noise
when used on
a high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when you
decrease the heat setting.
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