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FAQs & Troubleshooting
Operating conditions are indicated by the LED status indicator light on the dock.
Conditions
Possible Causes & Solutions
The LED status
indicator light is red,
unusual noise when
emptying, or emptying
is unsatisfactory.
1. The robot dustbin has not been replaced with the auto-empty dustbin. Use the auto-empty dustbin.
2. The plate in the robot covering the air vent has not been removed. Remove the plate.
3. The main brush or main brush cover is not properly installed. Check and correct installation.
4. The dustbin, lter, air duct, suction inlet, air inlets or dustbin are blocked. Clean to remove blockages.
5. The dustbin or lter are not in place. Check and correct installation.
6. The fan is not operating properly. Potentially due to overheating protection resulting from frequent
starting and stopping. Unplug the power cable and try again after 30 minutes.
7. Voltage error. Check that local voltage meets the requirements listed on the dock.
Auto-emptying does
not start when the
robot returns to the
dock.
1. Auto-emptying is disabled. Check in-app settings.
2. Dock dustbin not installed. Check and install.
3. Auto-emptying will not be triggered if the robot is moved to the dock manually. Allow the robot to return to
the dock automatically or start emptying manually.
4. The robot will not auto-empty after returning to dock in Do Not Disturb (DND) mode. Adjust cleaning or DND
duration, or start emptying manually.
5. The battery level is lower than 10%. Charge the robot until the battery reaches 10%.
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