18
Common Issues
Issue Solution
The robot begins
to miss certain
spots
•
The wall sensor, cliff sensors, or carpet sensor may be
dirty. Clean them with a soft, dry cloth.
Poor cleaning
performance
and/or dust
leakage
•
The dustbin is full and needs emptying.
•
The filter is blocked and needs cleaning.
•
The main brushes are tangled up. Clean the main
brushes.
No or little water
during mopping
•
Use the mobile app to increase the scrub intensity &
water flow.
The status
indicator light is
steady red
•
The dust container cover is not in place. Check and
install in place.
•
Voltage error. Check that the local voltage meets the
requirements listed on the dock.
•
The refill and drainage pipes are not installed or not
properly installed.
•
Check that the water filter has been correctly installed.
Reduced
emptying
performance or
unusual noise
when emptying
•
The main brushes or main brush cover is not properly
installed. Check and install in place.
•
The filter, suction inlet, air inlet, or dustbin is blocked.
Clean to remove blockage.
Voice alert Error
42 occurs and
the maintenance
brush module
stops at one side
of the cleaning
tank
•
If the brush module stops at the left side, it may be
jammed. Remove any items jamming it.
•
If the brush module stops at the right side, the filter
may be blocked or is not installed in place. Clean and
install in place.
Issue Solution
Reduced
mop washing
performance
•
The mop cloths are not attached properly. Reinstall
them.
•
The floor is dirty. Change the mop washing mode to
"Deep" in the app for better cleaning.
Unable to
auto-empty
•
Auto-emptying is disabled. Check in-app settings.
•
Dock dust container cover is not installed. Check and
install.
•
Auto-emptying will not be triggered if the robot
returns to the dock without cleaning.
•
The robot will not auto-empty after returning to the
dock in DND mode. Adjust cleaning or DND period, or
start emptying manually.
Unable to wash
the mop cloths
•
The mop cloths will not be washed if not used.
•
If the robot does not start from the dock or no dock
is found on the app map, it will not return to the dock
for mop washing.
•
The refill and drainage pipes are not installed or not
properly installed.
•
Check that the water filter has been correctly installed.
Unable to start
auto-drying
•
Auto-drying is disabled. Check in-app settings.
•
If you press a robot button or the robot departs the
dock during drying, the drying will end in advance.
•
In a humid environment, it is recommended to extend
the drying duration in the app to improve the drying
performance.
Unable to wash
the mop cloths
with hot water
•
Check that Mop Washing with Hot Water is enabled in
the app.
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