23
FAQ
Problem Solution
•
Residual water
in the drum
before rst use
•
The machine has been tested with water injected
before leaving the factory. Therefore, it is normal
that water remains on the drum.
•
"Drum Clean"
appears in
the app when
turning the
machine on
•
If you use the machine for a long time without
running the "Drum Clean" program, a reminder will
automatically appear in the app.
•
Smells
•
There may be smells given o by rubber parts at
rst, but they will gradually disappear after the
machine is used a few more times.
•
Clean the gasket regularly.
•
Run the "Drum Clean" program to keep the drum clean.
•
Water stains on
the door glass
•
The machine is subject to water-based tests before
leaving the factory. It is normal that a small amount of
water remains on the gasket and door glass.
•
Water stains on the door glass due to splash during
laundry can be cleaned as needed.
•
Buttons don't
work
•
The selected laundry mode does not support the
program.
•
The Child Lock feature is enabled, which is indicated
by the Child Lock Lamp that stays on. Tap and hold the
"Temp." and "Rinse" buttons to disable Child Lock.
•
No water rell
•
This indicates low water pressure, which may
be caused by a clogged inlet valve lter. It is
recommended to clean the lter as instructed.
•
No spinning
•
The drum is o-center because there is a single
piece of clothing or a small number of heavy clothes
in it. It is recommended to add more clothes.
Problem Solution
•
Relling and
draining at the
same time
•
Do not remove the drain hose xing buckle on the
back of the body.
•
Water drainage may occur when the machine is
restarted.
•
Check if the height of the drain hose is between
0.65m and 1.2m.
•
Check if there is siphoning caused by the blocked
drain hose or sewer.
•
Unable to see
the water during
washing
•
The front-load machine is designed to save water,
and the water levels for some programs are below
the visible area from the glass door.
•
Too many or
too few suds
•
Adjust the amount of detergent used in the app.
•
If there are too many suds, check the type of
detergent. Only "low-sudsing" detergent is suitable
for the front-load washer.
•
If there are too few suds, there may be insucient
detergent in the detergent drawer. Please check
and replenish it in time.
•
If there are too few suds, the water level may be low
in the laundry mode. It is recommended to observe
the level during rinsing.
•
Dierence
between the
displayed time
and the actual
running time
•
There are several suds to eliminate.
•
The drum is o-center, causing the running time to
vary.
•
The water pressure is low and the clothes absorb too
much water, extending the water relling time.
•
The displayed time is an estimated time. The machine
will intelligently adjust the time to the texture of the
clothes and the selected program for the best result.
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