Roborock Zeo One - Troubleshooting; Common Error Codes

24
FAQ
Troubleshooting
Error Code Problem Possible Cause Solution
Unb Spin error
•
The transit bolts are
not removed.
•
The feet of the
machine are not on
the same level.
•
One single piece of
or heavy clothing is
washed or dried.
•
Several or large
clothes get tangled.
•
There is a dry or
spin error.
•
Remove all the
transit bolts.
•
Adjust the feet of
the machine to the
same level.
•
Increase or decrease
the load size.
•
Rearrange the
clothes and then
restart the machine.
E1 Rell error
•
The tap is turned o
or there is a water
outage.
•
The inlet valve lter
is clogged.
•
The water inlet hose
is frozen.
•
Turn the tap on to see
if the water supply is
normal.
•
Check and clean the
inlet valve lter.
•
Cover the water inlet
hose with a warm
towel to help defrost.
E2 Drain error
•
The drain hose
opening is clogged
by foreign objects.
•
The drain valve is
clogged by debris.
•
The drain hose
opening is at a high
position.
•
Remove foreign
objects from the
drain hose opening.
•
Open the drain
pump lter and
remove the debris.
•
Move the drain hose
to a lower position.
If you fail to x the problem, please turn o the power and water, and con-
tact our after-sales customer service.
Problem Solution
•
The control panel
is partially hot
•
It is normal for electronic components to become
slightly hot.
•
The upper cover
of the machine
is hot
•
The door glass
is hot
•
During or at the end of drying, it is normal that these
parts are hot.
•
Strange noise or
excessive vibration
of the body
•
Check if all the transit bolts are removed.
•
Check if the machine hits something.
•
Check if the 4 feet of the machine are at the same level.
•
Check if the clothes in the drum are placed evenly.
•
Check if the clothes in the drum have metal parts like
zippers that collide with the drum and make noises.
•
Strange noise
from the drain
pump
•
Check if the lter element of the drain pump is
blocked by dander. If so, clean it in time.
•
The door cannot
be opened
•
During program running, the door is locked, which is
indicated by the Door Lock Lamp that stays on.
•
When the water level or temperature is too high to
open the door, the Door Lock Lamp will ash, with a
beep as well as "Locl
-
" and the remaining time will be
displayed alternately on the screen.
•
Child Lock is enabled.