EVISION - HD101 & HD102 www.roevisual.com
V1.13, 2020-05-20 | Copyright © 2020 ROE Visual Co., Ltd. All Rights Reserved.
2 / 41
Copyright ©
All rights reserved. No part of this document may be copied, reproduced or translated. It shall not
otherwise be recorded, transmitted or stored in a retrieval system without the prior written consent of
ROE.
Warranty Policy
ROE Visual Co., Ltd. is pleased to offer a 2-year warranty on all standard products
1
against manufacturers’
defects, covering parts and labors. ROE will provide both factory technical support and field service
engineering when required during this period. Exclusions are listed below.
1. If replacement parts required, the customer will ship defective parts at their cost. ROE will ship
replacement parts at our cost, during the warranty period.
2. In the case of special product
2
or custom systems
3
, each will be handled on an individual basis and
specified as such in any agreement or contract.
3. After the expiration of the 2-year warranty, service/ repair charges will be the responsibility of the
customer at standard industry rates.
4. The warranty will be voided in the case of:
a) Accidents or human error.
b) Any modifications, disassembly, repairs, maintenance or testing unauthorized by ROE.
c) The product serial number is broken (including SN/ESN/MEID/IMEI)
d) Gross negligence
Contact Information
If you have any questions about this document, please feel free to contact with ROE technical service
team.
ROE Visual Co., Ltd.
No.3 Floor, Build 7, Zhong Yun Tai
Technology Industrial Park,
Baoan District, Shenzhen, China,
518108
Tel: +86-755-83924892
Fax: +86-755-83924891
ROE Visual Europe BV
Office: Zernikelaan 2a, 9351 VA Leek,
The Netherlands
Warehouse: Industriepark 9a, 9351 PA
Leek, The Netherlands
Tel: +31 (0) 50 211 0990
europe@roevisual.com
ROE Visual US, Inc.
9232 Eton Ave. Chatsworth, CA
91311
Tel: +1 747 229 9190
usservice@roevisual.com
1
ROE standard products are launched officially.
2
Special products refer to the standard products are re-designed follow customer’s requirement or completely design base
upon customer’s special demand.
3
Customized system refers to products using special system which customer required.
To Next Page
Loading...
