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Insufficient battery during cleaning, but after charging, the cleaning was not
resumed.
• Please make sure that the robot base is not in the Do Not Disturb mode, it will
not continue cleaning in this mode. Likewise, manual recharging or putting the
robot cleaner back to the base station will not continue cleaning.
The robot has troubles returning to the base station after partial cleaning or
moving location.
• The robot will regenerate the map after area cleaning or long-distance
movement. If the base station is far away, it may not be able to automatically
recharge. Please manually put the robot back to the base station to charge.
Missing sweep of robot cleaner.
• The wall sensor or the anti-fall sensor is dirty, it is recommended to wipe it with a
soft dry cloth.
Decreased cleaning ability.
• The dust box is full, please clean the dust box; the filter is blocked, please clean
the filter; the roller brush is entangled with wedged objects, please clean the
roller brush.
Timed cleaning does not take effect.
• Timed cleaning will start when the remaining power charge is more than 15%.
There is no water in the cleaning plate, but the pump is still working.
• It is necessary to clean and wipe the water level contacts.
When the robot is performing network configuration, the base station network
configuration status light is blinking.
• Restart the robot and configure the network app.
• Check whether the serial number of the robot cleaner and the base station are
the same. If they are inconsistent, you need to manually modify the base station
serial number to be consistent with the robot cleaner’s serial number through
the app.
• If none of the above can solve the problem, please contact the Alza customer
care for further help.
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