Roidmi EVA - Frequently Asked Questions

19
Frequently Asked Questions
Fail to power on.
• If the battery is low, please charge it on the base station before using it; if the
battery temperature is too low or too high, please use it at 0-40°C.
Fail to charge.
• The base station is not powered on, please make sure that both ends of the base
station's power cord are plugged in. If the connection is not good, please clean
the base station charging ports and the robot cleaner charging contacts; please
make sure the base station display screen is on.
Charging is slow.
• When used in a high or low temperature environment, in order to extend the
battery life, the robot cleaner will automatically reduce the charging speed; the
charging contact area may be dirty, please clean the area with a dry cloth.
Cannot recharge.
• There are too many obstacles near the base station, please place the base station
in an open area; the robot cleaner is too far away from the base station, please
try to place the robot cleaner near the base station.
Abnormal noise during cleaning.
• The main brush, side brush or main wheel may be entangled with foreign matter,
please clean it after powering it off; the swivel wheel is dusty or entangled during
cleaning, it is recommended to use a screwdriver to pry out and rinse it.
Can't connect to Wi-Fi.
• The Wi-Fi function is not activated, please reset the Wi-Fi and try again.
• The Wi-Fi signal is not good, please make sure the robot cleaner is in a good Wi-Fi
signal coverage area.
• The Wi-Fi connection is abnormal, reset the Wi-Fi and download the latest app to
try to connect again.
• The app does not support the current model of the device, please check the
specific supported model according to the app prompt.
• Wi-Fi suddenly fails to connect, and you suspect that the home router has a
setting error, please contact after-sales service.
Do I need to charge the main unit for 16 hours for the first three uses?
• The lithium battery has no memory effect and can be charged as needed without
waiting for an additional period before use.