Troubleshooting (CONTINUED)
If you cannot connect to your wireless home network during guided setup:
• If you are not getting 3 or more signal-strength bars above your wireless
network, adjust the location of your Roku player and/or wireless router. (See
tips on DOs and DON’Ts regarding Roku placement in Step 3.)
• Make sure there are no obstructions, like cement walls, between your Roku
player and your wireless router.
• Make sure you select the correct wireless router on the “Choose wireless
network” screen.
• Make sure you input the correct password, if your network is security-enabled
(password is case sensitive).
• If you have turned o SSID broadcasting on your wireless router, you can
add your network by selecting “Add network” from the “Select wireless
network” screen.
• If security is enabled on your network, temporarily disable it on your router
and try connecting again.
If you can’t hear sound:
• Make sure the connectors on the cables between your Roku player and your
TV or home theater receiver are pushed in all the way.
• Make sure the volume on your TV or home theater receiver is turned up and
isn’t on mute.
• Make sure your home theater receiver supports HDMI pass-through with
audio.
• If you connected your Roku player to a home theater receiver, make sure your
receiver is turned on.
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