• If you have turned o SSID broadcasting on your wireless router, you can
add your network by selecting “Add network” from the “Select wireless
network” screen.
• If security is enabled on your network, temporarily disable it on your router
and try connecting again.
If you can’t hear sound:
• Make sure the connectors on the cables between your Roku player and your
TV or home theater receiver are pushed in all the way.
• Make sure the volume on your TV or home theater receiver is turned up and
isn’t on mute.
• Make sure your home theater receiver supports HDMI pass-through with
audio.
• If you connected your Roku player to a home theater receiver, make sure your
receiver is turned on.
• Make sure the input on your TV or home theater receiver matches the output
(HDMI or analog audio) used with your Roku player.
• Dolby Digital Plus playback of content from Netflix or Vudu requires a Dolby
Digital Plus capable home theater receiver.
If the Roku remote control isn’t functioning:
• Point the remote directly at your Roku player.
• Try moving closer to your Roku player.
• Make sure the batteries are working and inserted properly into the remote
(see Step 2).
Troubleshooting (CONTINUED)
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