9
Troubleshooting
Having trouble completing setup? Don’t worry: it’s usually
an easy fix.
If you cannot see a picture on your TV:
• Make sure your TV is turned on. (This tip could save you
some embarrassment.)
• Make sure the video input on your TV or home theater
receiver is set to match the output (usually HDMI or
MHL) used with the Roku Streaming Stick. Most TVs
have an Input button on the remote control to change
video inputs.
If you cannot connect to your wireless home
network during guided setup:
• If you are not getting 3 or more signal-strength bars
above your wireless network, adjust the location of your
Roku Streaming Stick and/or wireless router. Make sure
there are no obstructions, like cement walls, between your
Roku Streaming Stick and your wireless router.
• Make sure you select the correct wireless router name on
the “Wireless” screen.
• Make sure you enter the correct password, if your network
is security-enabled (password is case sensitive).
• If you have turned o SSID broadcasting on your wireless
router, you can add your network by selecting “My
network is not shown” from the “Wireless” screen.
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