Troubleshooting Guide
Problem Potential Cause Solution
Vehicle will not move Low Voltage Recharge the battery for
minimum of 8 hours.
Snap pins are loose Tighten snap pins
Loose wires or loose
connectors
Ensure the battery connectors
are securely attached. If wires
are loose, contact Customer
Service for repairs
Battery is dead Call Customer Service
Electrical system is
damaged
Call Customer Service
Motor/gearbox is
damaged
Call Customer Service
Vehicle only runs for a
short time
Undercharged battery Ensure a secure connection
when the battery is
recharging. Recharge for at
least 8-12 hours
Overcharged battery Never charge the battery for
more than 30 hours
Battery is old Replace battery
Vehicle runs slowly Battery is not fully
charged
Ensure a secure connection
when the battery is
recharging. Recharge the
battery for a minimum of 8
hours.
Battery is old Call Customer Service to
order replacement battery
Too much weight on
vehicle during use
Reduce weight on vehicle (77
lbs max)
Car being used on
unsuitable terrain
Operate the vehicle on level
ground and safe surfaces.
Completely read through the manual and troubleshooting guide before
contacting Customer Service.
21
Troubleshooting Guide
To Next Page
Loading...
