Ruwido Symphony - User Manual

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Summary

300.000 Models in One

The Classic Replacement Remote

The Symphony remote control is the classic among replacement remote controls for 300,000 models.

What You Need to Program

Programming requires a PC with internet access and the Symphony interface cable for system installation.

Easy Programming in 4 Steps

Connect Remote Control to PC

Connect the Symphony remote control to your PC using the provided interface cable.

Select Original Device Mode

Choose device type and brand, then filter by code, spare part, or model number.

Install IR System

Download and install the selected IR system onto the Symphony remote control.

Insert Batteries and Fix USB Cover

Insert batteries and attach the plastic cap to cover the USB port.

The Ruwido Symphony is a universal replacement remote control system designed to offer immediate customer service by replacing over 300,000 original remote controls, thereby helping businesses save costs and reduce stock risk. The system comprises two main remote control models: the Symphony TV, optimized for television sets, and the Symphony Digital, designed for digital set-top boxes. Both models are capable of replacing every function of a vast array of original remote controls within seconds.

Function Description:

The core function of the Ruwido Symphony system is to provide a highly versatile and continuously updated solution for replacing lost or broken original remote controls. It achieves this by allowing retailers or service providers to program a Symphony remote with the infrared (IR) system of a customer's original remote control. This programming capability ensures that the replacement remote can replicate all the functions of the original device, offering a seamless user experience.

The programming process is streamlined into four main steps:

Connect remote control to PC: The Symphony TV or Symphony Digital remote is connected to a PC using the supplied interface cable. This establishes the communication link necessary for data transfer.
Select original device mode: Users select the device type (either 'TV' or 'STB' for Symphony PRO) and the brand of the remote they wish to replace. The system allows for filtering results by adding the original RC code, spare part number, or model number. Alternatively, users can search by original remote control pictures, which is particularly useful if specific codes or numbers are unknown.
Install IR system: Once the original device is selected, the corresponding IR system is downloaded from the Ruwido Symphony database. This downloaded file is then used to install the IR system onto the Symphony replacement remote. A key layout reference sheet can be printed as a manual for the customer, ensuring they understand the new remote's button assignments. The database is continuously updated daily, ensuring compatibility with new devices and maintaining a comprehensive library of IR codes.
Insert batteries and fix USB cover: After programming, batteries are inserted into the remote control. A plastic cap is provided to cover the USB port, protecting it from dust and damage and completing the product for customer use.

Important Technical Specifications:

Compatibility: Replaces over 300,000 different original remote controls.
Database: Continuously updated daily with new IR systems.
Programming Interface: Requires a PC with Internet access and the Symphony interface cable.
Remote Models:
- Symphony TV: Specifically designed for television sets.
- Symphony Digital: Specifically designed for digital set-top boxes.
Connectivity: USB interface for programming.
Power Source: Batteries (type not specified, but typically AAA or AA).

Usage Features:

Ease of Programming: The four-step programming process is designed to be quick and straightforward, allowing for immediate customer service.
Comprehensive Functionality: Capable of replacing every function of the original remote control, ensuring no loss of features for the end-user.
User-Friendly Interface (Programming Software): The Symphony PRO software provides an intuitive interface for selecting device types, brands, and models, with options for filtering and searching.
Key Layout Reference: The ability to print a key layout reference sheet serves as a practical manual for the customer, helping them quickly adapt to the new remote's button configuration.
Ergonomic Design: Both Symphony TV and Symphony Digital remotes feature a standard, comfortable layout with clearly labeled buttons for common functions (e.g., number pad, volume, channel, menu, exit, navigation arrows, power, mute, A/B, TXT, FAV, etc.). The buttons are well-spaced and tactile, ensuring ease of use.
Dedicated Buttons: Specific buttons for common functions like "MENU," "EXIT," "EPG" (Electronic Program Guide), "PIP" (Picture-in-Picture), "OPT" (Options), "TXT" (Teletext), "FAV" (Favorites), "SHIFT," and "VCR" (for Symphony TV) or "RADIO" and "BACK" (for Symphony Digital) enhance usability.
Navigation: Centralized directional pads with an "OK" button facilitate easy menu navigation.
Power Button: Prominently placed power buttons for easy on/off control.
Channel and Volume Control: Dedicated buttons for adjusting volume and changing channels.

Maintenance Features:

Database Updates: The continuous daily updates to the Symphony database ensure that the system remains compatible with the latest devices and maintains a comprehensive library of IR codes, reducing the need for manual code entry or complex troubleshooting. This is a key maintenance feature for the service provider.
USB Port Protection: The inclusion of a plastic cap for the USB port helps protect it from dust, debris, and potential damage, extending the lifespan of the remote control.
Battery Replacement: Standard battery compartments allow for easy replacement of power sources, ensuring the remote remains functional over time.
Online Registration: The requirement to register at www.ruwido.com/symphony for first-time users ensures access to the database and support resources, which can be considered a maintenance feature for the service provider to manage their tools effectively.
Troubleshooting Support: The system's design, which allows for easy re-programming, means that if a customer's device changes or if there's an issue with the remote's functionality, it can be quickly re-configured by the service provider.

In summary, the Ruwido Symphony system offers a robust, user-friendly, and continuously updated solution for universal remote control replacement, benefiting both service providers through efficiency and cost savings, and end-users through reliable and comprehensive device control.