Sage Tea Maker BTM800UK

Questions and Answers

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Sergio KingAug 1, 2025
How to fix a Sage Tea Maker BTM800UK Tea Maker™ that will not switch on?
- R
  Rebecca TaylorAug 1, 2025
  If your Sage Kettle Tea Maker™ won't switch on, first ensure the power plug is securely inserted into the outlet. If it still doesn't work, try inserting the power plug into an independent or different outlet. Check and reset the circuit breaker if needed. In case of severe overheating, the Tea Maker™ will automatically shut down. If this continues, contact customer service.
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Cheryl GordonAug 5, 2025
Why is the basket cycle not working on my Sage Tea Maker BTM800UK Tea Maker™?
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  mccoystephenAug 5, 2025
  The basket cycle feature on the Sage Kettle Tea Maker™ only works during brewing cycles that are under 10 minutes. Also, the tea basket cannot be lowered during the heating up phase of normal operation.
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Benjamin LyonsAug 10, 2025
Why did the LCD light go out on my Sage Tea Maker BTM800UK Tea Maker™?
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  James DanielsAug 10, 2025
  The LCD light on your Sage Kettle Tea Maker™ might have gone out because it enters standby mode after 3 minutes of inactivity. To reactivate it, remove and then replace the glass jug from the power base, or press any button on the power base (except the HOT WATER|Cancel or TEA|Cancel buttons). The LCD screen should then illuminate.
A
amandaroseAug 16, 2025
How to adjust tea strength in Sage Tea Maker BTM800UK Kettle Tea Maker™?
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  Jorge RodriguezAug 16, 2025
  If your tea tastes too weak when using the Sage Kettle Tea Maker™, increase the amount of tea or the brew time. If it tastes too strong, decrease the amount of tea or brew time.
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Nicole SmithAug 20, 2025
How do I restore default settings on my Sage Tea Maker BTM800UK Tea Maker™?
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  Mary LewisAug 20, 2025
  To restore the default settings on your Sage Kettle Tea Maker™, simultaneously press and hold the AUTO START and KEEP WARM buttons for 2 seconds.
C
cleeAug 26, 2025
Why is there a rattling noise in my Sage Kettle Tea Maker™ glass jug?
- E
  Elizabeth PriceAug 26, 2025
  The rattling noise inside the glass jug of your Sage Kettle Tea Maker™ is normal. It comes from the magnet located inside the jug post and may be heard when the tea basket is not attached.

Summary

We Recommend Safety First

Getting to Know Your New Appliance

Tea Insights

Tea Types

Explains the four main types of tea: black, white, green, and oolong, detailing their processing and characteristics.

Tea Storage

Provides guidance on storing tea leaves for optimal freshness and shelf life in airtight containers.

Tips for Optimal Tea Brewing

Offers advice on water quality, tea particle size, and scoop ratios for best brewing results.

Before First Use

Preparing the Tea Maker for Use

Details the steps for initial cleaning and preparation of the appliance before its first operation.

Brewing Tea

Use as a Tea Maker for Brewing Tea

Step-by-step guide on how to use the appliance for brewing tea, including filling and assembling the basket.

Selecting the Tea Type

Explains how to choose the correct tea type for optimal brewing temperature and time.

Selecting the Tea Strength

Guides users on selecting desired tea strength (Strong, Medium, Mild) and adjusting brew time.

Selecting the ‘Keep Warm Feature

Explains how to use the feature to keep brewed tea or water warm for up to 60 minutes.

Boiling or Heating Water

Selecting the ‘Basket Cycle Feature

Details the auto lift/lower basket feature for enhanced tea infusion during brewing.

Use as a Variable Temperature Kettle

Instructions on using the appliance to boil or heat water to custom temperatures.

Customising Brew Temperature & Time

Customising Brew Temperature

Explains how to set custom brew temperatures beyond the presets for specific tea varieties.

Customising Brew Time

Guides on setting custom brew times for personalized tea strength and taste.

Auto Start

Auto Start Feature

Details how to program the appliance to start brewing or heating automatically at a set time.

Resetting Default Settings;Standby Mode

Resetting Default Settings

Instructions on restoring the appliance to its factory default settings for all functions.

Standby Mode

Explains how the appliance enters standby mode and how to reactivate it.

Moving the Tea Basket

Moving the Tea Basket When Not in the Brewing Cycle

How to manually adjust the tea basket position after brewing for extra infusion.

Temperature Conversion (°C to °F)

Care & Cleaning

Cleaning the Glass Jug

Provides detailed instructions for cleaning the glass jug, including stain removal techniques.

Cleaning the Jug Lid and Integrated Scale Filter

Explains how to clean the jug lid and its integrated scale filter, including dishwasher safety.

Cleaning the Tea Basket Lid, Tea Basket and Tea Scoop

Details cleaning procedures for the tea basket and its accessories, including dishwasher safety.

Cleaning the Power Base

Instructions for cleaning the appliance's power base using a damp sponge.

Storage

Guidance on how to store the appliance when not in use, ensuring it is clean and dry.

Troubleshooting

Tea Maker Will Not Switch ON

Addresses issues related to the appliance not powering on, checking connections and breakers.

The Tea Maker Will Not Work

Troubleshooting steps for when the appliance is unresponsive, checking jug position.

The LCD Light Has Gone Out

Solutions for when the appliance's display screen is not illuminated, including standby mode.

Cannot Select Certain Function

Explains why functions may be unselectable during cycles and how to resolve.

LCD Screen Displays RESET

Guidance for resolving a resettable electronic issue indicated by 'RESET' on screen.

LCD Screen Displays ERROR

Steps to take when a non-resettable appliance error is displayed on screen.

Restore Default Settings

How to restore the appliance to its factory default settings for all functions.

Basket Cycle; Basket Button Not Working

Explains conditions under which the basket cycle feature operates and when the button is inactive.

Bubbles Around Temperature Sensor

Clarifies that bubbles around the temperature sensor after boiling are a normal part of the functionality.

Tea Taste Too Weak or Too Strong

Advice on adjusting tea quantity or brew time for desired taste preferences.

Rattling Noise Inside Glass Jug

Explains the normal cause of rattling noise from the jug post magnet when the basket is not attached.