Sage Tea Maker BTM800UK - Troubleshooting; Tea Maker Will Not Switch ON; The Tea Maker Will Not Work; The LCD Light Has Gone Out

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
Tea Maker™ will
not switch ‘ON’
• Check the power plug is securely inserted into the outlet.
• Insert the power plug into an independent outlet.
• Insert the power plug into a different outlet.
• Reset the circuit breaker if necessary.
• For additional safety the Tea Maker™ is fitted with a thermal
cut out. In the event of severe overheating, the Tea Maker™ will
automatically shut down to prevent further damage. Should
this continue, call the Sage
™
by Heston Blumenthal
‰
Customer
Service Centre 0844 334 5110.
The Tea Maker™
will not work
• Check the glass jug is securely positioned on the power base.
The LCD light has
gone out
• The Tea Maker™ goes into standby mode if not used for 3
minutes.
• To re-activate the Tea Maker™ out of standby mode:
- Remove then replace the glass jug from the power base.
- Press any button on the power base except the
HOT WATER|Cancel or TEA|Cancel buttons.
The LCD screen will re-illuminate.
I cannot select a
certain function
• Certain features cannot be selected or changed during the
heating or brewing cycle. The LCD screen may temporarily
change or a sound alert may be heard, but no changes to the
cycle will be made.
The LCD screen
displays ‘RESET’
• The LCD screen will display a flashing ‘RESET’ when there is
a resettable electronic issue. Remove the plug from the wall
outlet, wait 5 seconds, then plug back in.
• Call Sage
™
by Heston Blumenthal
‰
Customer Service
0844 334 5110 if the ‘RESET’ message continues.
The LCD screen
displays ‘ERROR’
•
The LCD screen will display a flashing ‘ERROR’ when there is a
non-resettable issue with the appliance. Should this occur, call
the Sage
™
by Heston Blumenthal
‰
Customer Service Centre
0844 334 5110.
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