R5 Series
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ service hotline
for logging and send your warranty card to our service department by fax/email to
process the warranty claim.
During the Warranty Period, SAJ covers all costs for replacing any product or parts
of the product proved to be defective in design or manufacture. To claim the
warranty under the warranty policy of SAJ, you need to supply us with the following
information and documentation regarding the faulty inverter:
1. Product Model No.(e.g. R5-4K-T2) and serial number
(e.g.R5T2043G1815E00001).
2. Copy of the invoice and warranty certificate of the inverter.
3. Copy of the installation report and installation date.
4. Error message on eSolar Portal (if available ) or any information which would be
helpful to determine the defect.
5. Detailed information about the entire system (battery, circuits, etc.).
1.4 After receiving above information, SAJ will decide how to proceed the
service
•Repaired by SAJ factory, or SAJ authorized service center overhaul.
•Repaired on-site by SAJ Service Center.
•Offer a replacement device of equivalent value according to model.
In the case of an exchange, the remaining portion of the original warranty period will
be transferred to the replacement device. You will not receive a new certificate, as
your entitlement is documented at SAJ.
If the inverter needs to be replaced following assessment, SAJ will send a
replacement unit immediately. The defective inverter should be sent back to the
closest SAJ Service Center by packing in its original package if possible.
1.5 Service after Warranty Expiration
If the inverters for maintenance are out of warranty, SAJ charges an on-site service
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