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R5 Series

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fee, parts, labor cost and logistic fee to end-user. Detailed standard refers to the

listed table.

Item

Return Factury Maintenance

On-site Maintenance

Without parts

replacement

Labor + Logistic fee

(to & from SAJ)

Labor + On-site attendance

fee

With parts replacement

Labor + Parts + logistic fee

(to & from SAJ)

Labor + On-site attendance

fee + Parts

■ On-site attendance fee: Cost of travel and time for the technician in attending

on-site.

■ Parts: Cost of replacement parts (including any shipping/admin fee that may

apply).

■ Labor: Labor time fee charged for the technician, who is repairing, maintaining,

installing (hardware or software) and debugging the faulty product.

■ Logistic fee: Cost of delivery, tariff and other derived expense when defective

products are sent from user to SAJ or/and repaired products are sent from SAJ to

user.

1.6 Exclusion of Liability

Any defect caused by the following circumstances will not be covered by the

manufacturer’s warranty (the Dealers or Distributors are responsible and authorized

by SAJ for the following investigation):

◆ “Warranty Card” not being sent back to Distributor/Dealer or SAJ;

◆ Product modified, parts replaced or attempt to maintain;

◆ Changes, or attempted repairs and erasing of series number or seals by non SAJ

technician;

◆ Incorrect installation or commissioning;

◆ Failure to comply with the safety regulations (VDE standards, etc.);

◆ The inverter has been improperly stored and damaged while being stored by the

Dealer or the end user;

SAJ R5-10K-T2 User Manual

Questions and Answers: