Pre-installation
Installation
PumpWise guidelines
General specification
Trouble shooting
PumpWise and warranty
Monday to Thursday 8.30am to 5.30pm
Friday 8.30am to 5.00pm.
PumpWise is the cornerstone of
Salamander’s support service to customers
and the means by which our customers are
guaranteed:
• Selection of the right pump for the job
– With more than 30 pumps in our
range, the PumpWise team can help
you to choose the pump that’s most
suitable to your specific installation
• The avoidance of installation pitfalls
– Due to the technical nature of our
products, it is essential that they are
fitted according to our installation
guidelines. The PumpWise team are
available to talk through any installation
questions and provide technical support
and guidance.
• A third year’s warranty FREE
– All of our right pumps come with a
full two year warranty, but following
installation of your new pump, if your
installer calls our PumpWise team,
registers your pump and runs through
the system installation you may be
eligible for a third years warranty free.
Our PumpWise commitment
Our PumpWise helpline is here to help you
and we aim to provide a support service
second to none. Installers and customers can
be sure of a speedy response to requests for
technical help, guidance and advice.
Your warranty
Salamander customers benefit from a full
two year warranty on the Right pump range.
This warranty will operate from the date of
purchase and is subject to the installation
guidelines being followed correctly (please
refer to our Pre-Installation Checklist, on
page 2 and our Commissioning Checklist, on
page 11). This warranty could be increased
free of charge, if the installer contacts our
Pumpwise team on 0191 516 2002 at the
time of initial installation, to register the
pump and run through the installation.
Providing the pump has been installed
according to our guidelines, you will receive a
third year’s warranty free of charge (UK only).
For a standard 2 year warranty please
complete the online warranty form at
www.salamanderpumps.co.uk.
Extended warranties
In addition to the three year warranty
available free of charge following the
successful installation of your pump, there is
an optional Extended Warranty Scheme (UK
only). The Extended Warranty Scheme exists
to protect customers from any unexpected or
unforeseen pump breakdowns. Participation
in the Extended Warranty Scheme is
activated by completion of an Extended
Warranty Application Form and the payment
of a nominal fee.
For further details please contact the
PumpWise team:
Telephone: 0191 516 2002
Fax: 0191 548 4445
Email: tech@salamanderpumps.co.uk
PLEASE NOTE: Incorrect installation may
invalidate the pump warranty.
Please read the full terms and conditions
opposite.
and warranty
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