Samsung DS-5014S User Manual

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Revision 3 – May 2013
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TELEPHONE USER GUIDE
FEATURE
ACTION
KEY
External Call
Lift the handset then dial 9 followed by the telephone number.
Internal Call
Lift the handset then dial the internal extension number in full.
Internal Transfer
(unannounced)
Press the Transfer key then dial the internal extension number;
Wait for ringing tone then hang up.
Transfer Call
(announced)
Press the Transfer key then dial the internal extension number. When
answered by the internal party, announce the caller and then hang up; the
call will be transferred.
Transfer Call
(consult)
To ‘consult’, whilst on a call, press the transfer key and dial the required
extension or external number. When answered you can announce who is
calling. Each press of the transfer key will alternate between calls.
External Transfer
Press the Transfer key then dial 9 followed by the external telephone
number. When answered by the external party, announce the caller and
then hang up; the call will be transferred.
Transfer to HOLD
Press the Transfer key then dial the internal extension number and
immediately press the Hold key. The call will be placed on hold at the
dialled extension.
Hold a call
Press the Hold key and replace the handset. The call will be placed onto
the next available ‘Call’ key on your telephone. To retrieve the call, lift the
handset and press the appropriate flashing ‘Call’ key.
Retrieve a call
To retreive a call at your extension, press the appropriate flashing Call,
Park or Line key or dial *11. To retreive a call at another extension, dial
*12 then dial the extension number where the call is on hold.
Call Pickup
Press the Group Pickup key or dial *65 followed by the extension number
you wish to pick up. Alternatively, if you have keys programmed for
internal extensions, pressing the appropriate flashing key will pick up the
call ringing at that extension.
Conference Calling
During a call press Conference then dial an extension or external number.
When the next caller is connected, press Conference and then the next
number. To start the conference, press Conference twice.
Volume Control
The volume keys will adjust the volume of the current mode
(ringing/hands-free/earpiece).
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Samsung DS-5014S Specifications

General

Programmable Keys	14
Fixed Function Keys	Yes
Speakerphone	Yes
Volume Control	Yes
Headset Jack	Yes
Wall Mountable	Yes
Speed Dial	Yes
Caller ID	Yes
Type	Digital Telephone
Display	LCD
Compatible Systems	Samsung OfficeServ

Summary

Telephone Features

External Call

Instructions for making an external call by lifting the handset and dialing 9 followed by the phone number.

Internal Call

Instructions for making an internal call by lifting the handset and dialing the internal extension number.

Internal Transfer

Guides on performing unannounced, announced, and consult transfers to internal extensions.

External Transfer

Procedure for transferring a call externally by dialing 9 and the external number.

Call Holding and Retrieval

Explains how to place a call on hold, retrieve it, and transfer a call to hold.

Call Pickup

Details on picking up internal calls using group pickup keys or dialing specific codes.

Conference Calling

Steps to initiate and manage conference calls with multiple parties.

Volume Control

Information on using volume keys to adjust audio levels for different call modes.

Headset and Hands-free Operation

Instructions for using headset mode and answering/ending calls hands-free via the speaker key.

Call Log Access

Guide to accessing the call log, scrolling through entries, and dialing numbers from the log.

Call Divert Options

Internal Divert

Instructions for diverting internal calls based on availability (all calls, busy, unanswered).

External Divert

Instructions for diverting external calls based on availability (all calls, busy, unanswered).

Divert Cancellation

Procedure for canceling all active call diverts using a specific dial code.

Speed Dialling

Last Number Redial

How to redial the last dialed number using a code or the redial key.

System and Personal Speed Dial

Instructions for programming and using system and personal speed dial numbers.

Directory Access

Guide to accessing and dialing entries from the phone's directory.

Telephone Customisation

Naming Your Extension

Steps to name your extension using the keypad and transfer/hold keys.

Programming Personal Speed Dial Numbers

Procedure for programming personal speed dial codes and associated external numbers.

Naming Personal Speed Dial Numbers

Guide to naming personal speed dial entries using the keypad.