Troubleshooting
93
Troubleshooting
When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
Password
When the device lock feature
is enabled, you must enter the
password you set for the device.
PIN
When using the device for the rst
time or when the PIN requirement
is enabled, you must enter the PIN
supplied with the SIM card. You can
disable this feature by using the
Lock SIM card menu.
Code Try this to solve the problem:
PUK
Your SIM card is blocked, usually
as a result of entering your PIN
incorrectly several times. You must
enter the PUK supplied by your
service provider.
PIN2
When you access a menu requiring
the PIN2, you must enter the
PIN2 supplied with the SIM card.
For details, contact your service
provider.
Your device displays "Service unavailable" or
"Network error"
• When you are in areas with weak signals or poor
reception, you may lose reception. Move to another area
and try again.
• You cannot access some options without a subscription.
Contact your service provider for more details.
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