Samsung GALAXY J7 PERX - Access Email and Data Services Internationally; Contact Sprint for Assistance with International Service

Making Connections Global Services 76
Access Email and Data Services Internationally
ToaccessyouremailandbrowsetheWebwhentraveling,youmayneedtomanuallyselectthe
carrierthatprovidesSprintserviceinyourlocation.Youcanfindalistofcarriersforeachcountry
whereGSMdataserviceisofferedatsprint.com/sww.Then,followtheinstructionsbelowtoselect
theappropriatecarriernetworkonyourphone.
Access International Data Services on GSM/UMTS Networks
ToselectaGSMdataservicecarrierforaspecificcountry:
1.
Fromhome,tapApps >Settings >Connections >Mobile networks.
2. TapRoaming,andthentaptheDataOn/OffswitchbelowInternationaltoenabledata
roaming.
Access Email and Data Services Internationally on CDMA Networks
IfdataserviceisavailableonaninternationalCDMAnetwork,thenyouonlyneedtosetthephoneto
CDMA;youwillnotneedtoselectthespecificcarrier.Selectingaspecificcarrierisonlynecessary
forprovidersontheGSMnetwork.IfyourphonehasautomaticallyselectedaGSMnetworkwhile
traveling,thenyouwillneedtosetthephonetoCDMAtoaccessCDMAdataservices.(SeeEnable
GlobalRoamingMode.)Visitsprint.com/swwforalistofservicesavailableineachcountry.
Contact Sprint for Assistance with International
Service
IfyouexperienceanyissueswithvoiceordataserviceswhileoutsideoftheUnitedStates,Sprint
offerscustomersupport24hoursaday.Intheeventthatyoudoexperienceanissue,trythe
followingactions:
n Firsttrypoweringyourphoneoffandthenbackon;thiswillforceyourphonetoreregisterwith
thenetwork.
n Trymanuallyselectinganothernetwork.Informationforselectingnetworkscanbefoundinthe
phoneguide.
Ifneitheroftheseactionsresolvesyourissue,youwillneedtocontactcustomerservice(seebelow).
Whencallingtoreportanissue,thefollowinginformationwillbebeneficialintryingtoresolveyour
issueasquicklyaspossible:
n Yourwirelessphonenumber.
n Thecityandcountryyouaretravelingin.
n Anyerrormessagethatdisplaysonyourphoneorthatyouheardwhentryingtoplaceacall.