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Troubleshooting and information code
Troubleshooting and information code
Problem Cause Action
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
flat bottoms.
Steam
I can hear water
boiling during
Vapour cooking
Water is heated using the
steam heater.
This is not an oven
malfunction.
There is an unusual
sound when I stop
Vapour cooking.
Water is being removed
from inside the steam
heater after Vapour
cooking has finished.
This is not an oven
malfunction.
Steam does not
come out.
The water supply tank is
not installed.
Make sure the water supply
tank is correctly installed.
There is no water in the
water supply tank.
Fill the tank with water and
try again.
Information code
Code Description Action
C-d0
Control buttons
are pressed over
10 seconds.
Clean the keys and check if there
is water on the surface around
key. If it occurs again, turn off the
microwave oven over 30 seconds
and try setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
if the suggested solution does not solve the problem, contact your local SAMSUNG
Customer Care Centre.
MC28H5015AS_GC_DE68-04556A-00_EN.indd 46 7/5/2018 11:40:32 AM
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