91
4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning,
and correct the problem, if necessary.
• You can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page 201).
• If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the contents of display message.
• Some messages may not appear on the display depending on the options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
7
Paper Jam-related messages
Message Meaning Suggested solutions
Jam inside of duplex Paper has jammed during duplex printing.
This is applicable only to machines with this
feature.
Clear the jam (see "In the duplex unit area" on page 87).
Jam bottom of duplex
Jam top of duplex
Jam in exit area Paper has jammed in the exit area. Clear the jam (see "In the exit area" on page 85).
Jam inside machine Paper has jammed in the inside machine. Clear the jam (see "Inside the machine" on page 83).
To Next Page
Loading...
Need help?
General