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Samsung QM85F - Customer Service Center; Troubleshooting Guide; Requirements before Contacting Samsung Customer Service Center; Testing the Product

Samsung QM85F
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100
Sound issue
There is audible sound when the volume is muted.
When Speaker Selection is set to External Speaker, the volume button and mute function are
disabled.
Adjust the volume for the external speakers.
Audio settings for main speakers are separate from the internal speakers on the product.
Changing or muting the volume on the product does not affect an external amplifier(decoder).
There is an echo sound coming from the speakers.
Different decoding speeds between the product speakers and external speakers can cause an echo.
In this case, set Speaker Selection to External Speaker.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.

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