Chapter 21 - Troubleshooting and Safety
170
Troubleshooting
Before contacting Customer Service, try the following:
• Make sure t hat the battery is properly attached to
your phone.
• Make sure that the battery is fully charged.
• Make sure that there is no visible physical damage
to your phone or battery.
• Make sure that the cradle/charger is plugged in to
a working receptacle.
• Perform a soft or hard reset using the stylus or a
paper clip to press the reset button located on the
back lower right corner of your phone. For more
information on resetting your handheld, see
“Resetting Your Handheld” on page 170.
• If you are using Windows 2000 or XP, make sure
you have the proper user rights. You must have
Standard User rights to install the i700 software.
Resetting Your Handheld
Under normal circumstances, you will not have to use the
reset button. On rare occasions, however your handheld
may no longer respond to buttons or the screen. In this
case, you need to perform a reset to get your handheld
running again.
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