Samsung TC350 Series - Troubleshooting

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Troubleshooting
If you have any questions about the LED Display, first refer to this list. If none of these troubleshooting tips apply, please visit
“www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.
Issues Solutions and Explanations
The product won’t turn on.
• Make sure the AC power cord is securely plugged in to the wall outlet and the product.
• Make sure the wall outlet is working.
• Try pressing the
P button on the product to make sure the problem is not the remote. If the
product turns on, refer to “Remote control does not work” below.
There is no picture/video.
• Check the cable connections. Remove and reconnect all cables connected to the product and
external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the
product’s input connections. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the product.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source.
• Reboot the connected device by unplugging it, and then reconnecting the device’s power cable.
The remote control does not work.
• Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–)
in the correct direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the product from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the product on or off, or
adjust the volume.
• Programme the Cable/Set remote control to operate the product. Refer to the Cable/Set-Top-
Box user manual for the SAMSUNG product code.
• You can keep your LED display as optimum condition to upgrade the latest firmware on web site (samsung.com  Support 
Downloads) by USB.
[TC350-Asia-QSG]BN68-04796L-01L07.indb 8 2013-04-23 �� 6:30:30