Samsung UN43TU7000F - AUDIO Troubleshooting

4-4. AUDIO Troubleshooting
• Source £ Main Board £ Speakers
 AUDIO TEST
• The picture is good but there is no sound.
9 Set Sound Output to TV Speaker.
→ £ Settings £ Sound £ Sound Output
• The speakers are making an odd sound.
9 Run Sound Test.
→ £ Settings £ Support £ Device Care £ Self Diagnosis £ Sound Test
• If Sound Test Fails (Missing/Noisy Audio)
9 Speakers (compare resistance/quality)
9 Main Board /Connector/Cable
9 With external Audio Generator (device or App)
9 Compare audio level out to speakers with multi meter.
→ Replace defective Speakers or Main Board or Cable
• If Sound Test OK
9 Audio Source & External Cables
9 Other Inputs
• Optical Digital Out Errors
9 Red light from Optical Digital Out.
→ If missing replace Main Board
• No HDMI Audio
9 Source / HDMI Cable
→ Swap with other HDMI Inputs/Sources.
→ Perform EDID Write in Factory Mode (Can restore missing HDMI Audio).
9 BulletinsandLatestrmwareonTV.
→ If not restored replace Main Board
→ Check Audio Format PCM/Dolby based on external Receiver
• ARC Issues
9 HDMI Cable is input to the ARC Designated HDMI port.
9 ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio "Sound Share" Connection Issues
9 Sound Bar is in TV Mode.
→ To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
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4. Troubleshooting