57
11-5.Q&A
NO. Type Part Situation
Solution
method
Before consulting cause Management
1
DRUM
WASHER
(MODEL
NAME :Q1*3*)
appearance part Being opened & closed
bad/Being attached &
detached bad
AS
rerecomm
ended
In case of a cover not being opened or closed
☞
Door is not opened during washing. For models applied with the boiling or
drying the door will not open until the interior temperature decreases to a certain
safe level. In other cases you are recommended our engineer's inspection.
2
DRUM
WASHER
(MODEL
NAME :Q1*3*)
appearance part Label(sticker) being detached consulting …for the specification or label of product
lead the customer to attach diretly or
send the engineer to do so. For other
advertisement or PR label it may not be
attached.
▶
Is it the label for advertisement? Is it the label for standards or attentions?
☞
If
it is for advertisement it does not matter for the function or the use even though it
is not attached since it is not related to the function and use.
☞
If it is for st
3
DRUM
WASHER
(MODEL
appearance part Accessories being not
included
AS
rerecomm
ended
..Check whether the componets are
same as those in the manual. If not
contact to SVC.
☞
Sir we really apologize to you for the inconvenience that we made from our
product which was bought by you on the basis of your trust in us. We will try our
best to clear your inconvenience (by mail).
4
DRUM
WASHER
(MODEL
NAME :Q1*3*)
appearance part Color coming off/rust AS
rerecomm
ended
It may be occurred when the machine is installed
in the humid place which causes the rust or
discoloring.
☞
Being rust or being discolored during the use is normal and natural according
to the times and its use.(except the case occurred at the innitial purchase). The
replacement of case will be charged and in order to prevent the corrosion change
the location
5
DRUM
WASHER
(MODEL
display part Display part being not lit up/
not being cleared
AS
rerecomm
ended
It is a symptom occurred when it is installed in
the humid place or the water is entered its inside.
☞
Dry the front operation part a little with the drier and you are recommended our
engineer's inspection if it does not work even after doing so.
6
DRUM
WASHER
(MODEL
display part Character being broken on
display
AS
rerecomm
ended
☞
In this case you are recommended our engineer's inspection.
7
DRUM
WASHER
(MODEL
display part Display not being cleared AS
rerecomm
ended
☞
In this case you are recommended our engineer's inspection.
8
DRUM
WASHER
(MODEL
display part Display malfunction AS
rerecomm
ended
☞
In this case you are recommended our engineer's inspection.
9
DRUM
WASHER
(MODEL
door related Door sensor not being
detected
Others
☞
In this case you are recommended our engineer's inspection.
10
DRUM
WASHER
(MODEL
a noise A noise being occurred
intermittently during washing
General
consulting
Please check whether a washer is installed and
used with removing the safety device positioned
at its rear.
☞
You are recommended our engineer's inspection if the safety device is
removed and there is no foreign material such a coin or pin inside.
11
DRUM
WASHER
(MODEL
NAME :Q1*3*)
a noise A noise being occurred
intermittently during
dehydrating
General
consulting
..Make a comment for the customer to
prepare the memorandum since he can
not be famaliar with the contents
completely.
Did you remove the washer safety device? It
may be occurred when the laundry is leaned to
one direction or the machine is not aligned
horizontally or the foreign material is entered.
☞
Please check whether the machine-installed place is not leaned to one
direction and then level it and then check whetehr there is no foreign material
inside such a the coin or pin. If the noise occurs without any problem in the
machine a check is requir
12
DRUM
WASHER
(MODEL
NAME :Q1*3*)
a noise A noise to touch other parts General
consulting
..Make a comment for the customer to
prepare the memorandum since he can
not be famaliar with the contents
completely.
It may be occurred when the laundry is leaned to
one direction or the machine is not aligned
horizontally or the foreign material is entered.
☞
Check whether the machine-installed place is not leaned to one direction and
then align it horizontally and then check whetehr there is no foreign material inside
such as the coin or pin. If the noise occurs without any problem in the machine.
Inspectio
13
DRUM
WASHER
(MODEL
a noise A noise of Motor AS
rerecomm
ended
Noise during water darainage -roaring
sound
You are rerecommended our engineer's inspection because there may be a
problem on the components.
14
DRUM
WASHER
(MODEL
NAME :Q1*3*)
a noise A noise being occurred during
water supply
General
consulting
The foreign material may be inserted inside the
water supply hose or the pressure of water may
be too high or too weak.
▶
In case that there is a noise during water supply open or close the tap little by
little to adjust the water pressure to the proper level. If a noise occurs
continuously disconnect the water supply hose connected to the machine and
check whether there
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