Samsung WW11B Series - Problem Check Point

Troubleshooting _ 29
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PROBLEM SOLUTION
The washing machine won’t start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water tap is open.
• Tap Start or Press Start/Pause button again.
Watersupplyisinsufcient,ornowater
is supplied.
• Open the water tap fully.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Cleanthelteronthewatersupplyhose.
The washing machine vibrates badly, or
makes noise.
•Makesurethewashingmachineisinstalledonaleveloor.Iftheoorisnot
level, use the leveling feet to adjust the level.
• Make sure that the shipping bolts are removed.
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
The washing machine does not drain
and/or spin.
• Make sure the drain hose is straightened all the way to the drain system.
• Makesurethedebrislterisnotclogged.
The door won’t open.
• Press the Start/Pause button to stop the washing machine.
• The door stays locked as long as the washing machine is still hot inside
after a heating operation.
• It may take several seconds to disengage the door lock mechanism.
Button Check • bC occurs. Refer the bC troubleshooting.
Can I open the Add Door
at any time?
• The Add Door can be opened only when the indicator appears.
However, it does not open in the following cases:
- When the water temperature is above 55deg or the drying process is running,
when the drum is rotating, at any point on the ECO drum clean cycle.
- If you set the Child Lock for safety reasons.
- When the drum wash or drum drying cycle is running that does not involve
additional laundry.
4-2. PROBLEM CHECK POINT