Troubleshooting & Support
In-app Support
Go to Menu Help. To access the Opening walkthrough, Getting started guide
and Online support.
Online Support
The support page for iXpand Drive is available at:
www.sandisk.com/support/ixpandflashdrive
SanDisk is a trademark of Western Digital Corporation or its affiliates, registered in
the United States and other countries. iXpand and SanDisk SecureAccess are
trademarks Western Digital Corporation or its affiliates. iPad, iPad mini, iPod and
iPhone are trademarks of Apple Inc. All other trademarks are the property of their
respective owners.
1
iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE,
iPhone 7, iPhone 7 Plus, iPad Air™, iPad mini™, iPad mini 4, iPad Pro, iPad with Retina display, iPod®
5th Generation and newer; iXpand Drive app and iOS 10.0.2 required.
2
Password protection uses 128-bit AES encryption and is supported by iOS 10.0.2, Mac OS X v10.8,
Windows Vista®, Windows® 7, Windows 8 and Windows 10.
3
Support for .MP4 and .MOV video formats is available on the iXpand Drive app. DRM-
protected content cannot be streamed. Check with the content provider for playback
restrictions.
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