Sangoma PBXact S-Series User Manual

Sangoma PBXact S-Series

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S-Series VoIP Multiline

Telephone

User Guide

Rev. 1, April, 2017

Table of Contents

Table of Contents3
Meaning of Keys9
- Handset12
- Speakerphone12
- Headset12
Call History12
- Detail13
- Add to Contacts13
- Add to Blacklist14
- Delete All14
- Dialing a Number14
- From the List14
- From the Call Detail Screen14
Call Parking14
- Parking a Caller14
Viewing and Retrieving Parked Calls14
- Setting up a Park Button on Your Phone15
Using Your Phone16
Checking Voicemail16
- How to Know a New Voicemail Is Available16
- Icon and Message on Screen16
- Message Waiting Indicator (MWI) Light17
- Dial Tone17
- How to Check Your Voicemails17
- Voicemail Button17
- Feature Codes17
- Visual Voicemail17
- Setting up a Visual Voicemail Button on Your Phone17
Conference Calling19
- Adding Additional Callers to a Conference20
- Splitting a Conference Call20
Ending a Call20
- Handset20
- Speakerphone21
- Headset21
- What Is Headset Mode21
- Enabling/Disabling Headset Mode21
- Adjusting the Headset Volume21
- Muting the Microphone22
- Switching from Headset Mode to Another Mode During a Call22
- Switching from Another Mode to Headset Mode During a Call22
Hold22
- To Place a Caller on Hold22
- To Resume a Call23
Intercom Call23
- Overview of Intercom Feature23
- Using Intercom Button to Intercom a User23
- Setting up a Intercom Button on Your Phone24
- Using a Feature Code to Intercom25
Muting25
- To Mute the Microphone25
- To Un-Mute the Microphone26
Setting Ring Volume26
- Change Volume or Mute Ringer26
- Mute the Ringer Temporarily (for One Incoming Call)26
Speakerphone26
- Turning the Speakerphone on or off27
  - Manual Toggle27
  - Automatic Activation27
- Adjusting the Speakerphone Volume27
- Muting the Microphone27
- Switching from Speakerphone Mode to Another Mode During a Call28
- Switching from Another Mode to Speakerphone Mode During a Call28
Transferring Calls28
- Blind Transfer28
- Attended Transfer28
Paging & Intercom Module29
- What Is the Paging & Intercom Used for29
- To Page Throughout the Office29
- To Intercom Another Extension on the System30
Call/Night Flow App30
- Overview30
- Viewing and Changing a Toggle30
Call Forward App31
- Enabling Call Forward31
- Setting Presets31
Conference Room App32
- Viewing Conference Rooms32
- Managing Conference Attendees32
Contacts App33
- Viewing Contact Groups33
- Dialing Contacts33
- Searching for Users34
Do Not Disturb App (DND)34
Queue Agents App35
- Overview35
- Logging into a Queue35
- Logging out of a Queue35
- Pausing Yourself in a Queue36
- Unpausing Yourself in a Queue36
Call Queues App37
- Viewing Details of a Queue37
- Viewing Callers Waiting in Queue37
- Managing Agents in a Queue38
Find Me App38
- Overview38
Press the Follow Me Button38
- Enabled39
- Adding Phone Numbers to a Follow Me List39
- Initial Ring Time40
- Managing Confirm Calls40
Login and Logout App40
- Logging out a User from Your Phone41
- Logging in a User from Your Phone41
Parked Calls App41
- Viewing and Retrieving Parked Calls41
- Parking a Caller into Your Default Lot42
Presence App42
- Viewing Your Current Status42
- Changing Your Current Status42
- Changing Your Preferences for When a Status Is Active43
Time Conditions App44
- Overview44
- Sample Use Cases44
- Viewing Time Conditions44
- Overriding Time Conditions45
- COS to Restrict Which Toggles a User Can See45
Transfer to Voicemail App46
- Transferring Calls to the Voicemail of Another Extension46
Visual Voicemail App46
- Setting up Your Voicemail46
Press the Voicemail Button46
- To Record You're Unavailable Greeting46
- To Record You're Busy Greeting46
- Viewing Voicemails46
- Listening to Voicemails47
User Control Panel47
- Home Page48
- Call History48
- Usage48
Conferences - UCP48
- Users Present49
- Mute User49
- Kick User49
- Settings49
- User Pin49
- Admin Pin49
- Join Message49
- Leader Wait49
Music on Hold50
Fax Settings52
Available53
Ring <Exten> First for54
Do Not Disturb55
Receiving SMS Messages56
Viewing SMS History57
Voicemail - UCP57
Managing Voicemail Settings58
Managing Voicemail Greetings59

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Sangoma PBXact S-Series Specifications

General

Brand	Sangoma
Model	PBXact S-Series
Category	IP Phone
Language	English

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