15. Fault Finding / Remedies
For the most past, any inconsistencies in the operation of the unit will be minor and easily rectified. Please refer to the chart below.
IN ALL CASES, YOU MUST DISCONNECT THE MACERATOR FROM THE POWER SUPPLY
If the problem cannot be easily remedied in this way, please call our Service organisation.
ALL WORK INVOLVING DISMANTLING OF THE APPLIANCE MUST BE CARRIED OUT BY AN APPROVED REPAIR AGENT
SYMPTOMS PROBABLE CAUSES REMEDIES
• The unit stops
• An object is blocking the blades
• The unit has been running for too long and the
(self re-setting) thermal cut out has engaged
• Call approved service engineer.
• The unit will reset itself.
• The motor intermittently activates
• The connected sanitary device is dripping
• The non-return valve is faulty
• Check the installation upstream
• Clean or replace the non-return valve
(externally mounted)
• The water in the WC pan goes down very slowly
and is pumped away in bursts
• The air vent (under carbon filter) is clogged up
• The WC pan is partially blocked
• Clear the air vent.
• Clear the WC pan
• The motor operates normally, but continues to
run for a long time
• The length or height of the installation is
over the specification, or there are too many
bends/elbows
• The pump chamber is blocked
• Check the installation
• Call approved service engineer
• The motor does not activate
• The electrical power supply is not active
• The motor or the control system is defective
• Restore the electrical supply
• Call approved service engineer
• The motor emits a rattling or crunching sound,
hums, but does not run
• Foreign object in the box
• Problem with the motor or the control system
• Call approved service engineer
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