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The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
The clock is not receiving a communication signal from the master clock, despite the fact that
other nearby clocks are receiving a signal. What should I do?
Measure the voltage of the clock, as a low-voltage clock may not pick up master clock signals. Refer to the
table above as a reference for the expected input voltage range for each clock type.
My version of the sbdconfig.exe software is not working with my clocks. What should I do?
3200/3300 clocks shipped before March 27, 2014 require an older version of the sbdconfig software,
while 3200/3300 clocks shipped after March 27, 2014 require a newer version of the sbdconfig software.
If your clock does not respond to your version of sbdconfig, you may request both versions of the program
by contacting support at +1 (215)-322-6063.
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