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Sartorius Basic Series - Troubleshooting Common Issues; Display and Readout Problems; Error Codes and Incorrect Readings; Addressing Environmental and Taring Issues

Sartorius Basic Series
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19
Troubleshooting Guide
Problem ... Causes ... Remedy
No segments appear in the weight
display
(16)
-
No line voltage available
-
The AC adapter has not been
plugged in
-
Check current supply
-
Plug in the AC adapter
Weight display shows
“L”
or
“CH2”
-
The pan
(1)
is not in place
-
Place the pan
Weight display shows
“H”
-
Load exceeds capacity of the
balance
-
Unload the balance
The weight readout changes con-
stantly or the special message
“BUSY”
does not go out in the
weight display
-
Unstable ambient conditions
-
Too much vibration or there is a
draft
-
The door of the weighing cham-
ber is not completely closed (for
B 120S)
-
The sample or object does not
have a stable weight
-
Set up scale in another area
-
Access the menu to adapt scale
to the particular type of weigh-
ing environment
-
Close the door of the weighing
chamber
The weight display shows
“CE”
-
The CAL key
(14)
was not
pressed when the display read
zero
-
The balance is loaded
-
Press tare control
(10)
and re-
press the CAL key
-
Unload the balance
The weight readout is obviously
wrong
-
The balance has not been cali-
brated
-
The balance has not been tared
before weighing
-
Scale has not been tared before
weighing
-
The air bubble of the level indi-
cator
(9)
is not within the circle
(only for B 120S, B 210P/S,
B 3100P/S)
-
Calibrate the balance
-
Tare before weighing
-
Level the balance

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