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Service Concept for CPA/CP/GC/GP Balances/Scales
Valid until further notice
- All calibration/adjustment work required for starting up operations and testing
must be carried out in accordance with the operation instructions.
- Quality defects.
o Immediately report all quality defects that may occur to the Quality
Assurance Department (WQM).
- Defective balances/scales
o Warranty.
• Within the first 6 months of installation, any defective balance/scale
covered by the warranty should be exchanged.
o Seal of warranty.
• If you have to remove the Seal of Warranty, please affix your control seal
with the Sartorius logo to the unit!
o In other cases, proceed according to the OAW135 (standard operating
procedure for returns for repairs).
• Defective weighing cells.
Proceed as described in the Service Concept for Weighing Cells, refer to
(Service Information Document 6.2001 / OAW135-2/3).
• Defective electronics.
These balances/scales along with an error record should be sent back to
the Central Mechanics Workshop (ZW) in Goettingen (OAW135-2).
• Other service situations can be dealt with on site, for example:
Broken draft shields; weighing pan can no longer be used;
replacing small parts, ... etc.
General Notes
Transport:
- Always turn off the CP/GC balance/scale first by pressing the e button and
then wait about 10 seconds before you pull the mains plug.
If the balance/scale with an internal calibration weight is currently running
in the calibration mode, the internal calibration weights are exposed. This can
cause the weighing system to be damaged during transport. By switching off the
balance/scale properly, they will be locked.
- Before you plug in or remove any connecting cables, always separate the balance/
scale from the power supply, as otherwise components can become destroyed.
positioned How to change the battery:
upright fl at Important Note!
When exchanging the battery (if available), be sure that
- you use a new battery that is identical to the old one or equivalent to the
battery recommended by the manufacturer.
- the poles are correctly positioned when soldering in the battery.
Warning: If you use the wrong battery, this may result in an explosion.
Be sure to dispose of the defective battery properly according to your country‘s
environmental protection laws!
Generals Information
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