• These statements only apply to devices installed and
sold in the countries of the European Union and which
are subject to the European Directive 2012/19/EU. In
countries outside the European Union, different regu-
lations may apply to the disposal of waste electrical
and electronic equipment.
Notes on lithium-ion batteries
Remove the battery before disposing of the de-
vice!
• Do not dispose of the battery in household waste, in a
fire (risk of explosion) or in water. Damaged batteries
can harm the environment and your health if toxic va-
pours or liquids escape.
• Defective or used batteries must be recycled in accor-
dance with Directive 2006/66/EC.
• Hand in the device and the battery charger at a recy-
cling centre. The plastic and metal parts used can be
separated by type and thus recycled.
• Dispose of batteries when discharged. We recom-
mend covering the poles with an adhesive strip to pro-
tect against a short circuit. Do not open the battery.
• Dispose of batteries according to local regulations.
Return batteries to a used battery collection point
where they can be recycled in an environmentally
friendly manner. Ask your local waste disposal com-
pany about this.
14 Troubleshooting
The following table shows fault symptoms and describes remedial measures in the event of your product failing to work
properly. If you cannot localise and rectify the problem with this, please contact your service workshop.
Fault Possible cause Remedy
The product cannot be started. The battery power is too weak. Charge the battery.
The battery is not properly inserted. Push the battery into the battery
mount. The battery clicks into place au-
dibly.
Product runs unsteadily and vibrates
heavily
Quick-clamp lever loose Check quick-clamp lever
Blade fasteners are loose Check blade fasteners
Blade is unbalanced Replace blade
Engine does not run Safety bar not pulled Pull the safety bar
Engine defective Contact authorised customer service
The discharge of grass clippings is un-
clean
Cutting height is too low Adjusting the cutting height
Blade is worn Replace the blade
Grass collection basket blocked Empty the grass collection basket or
remove the blockage
15 Warranty conditions -
Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The warranty service extends exclusively to defects
in a new product purchased by you that are based on
a material or manufacturing fault and is, at our discre-
tion, limited to the repair of such defects free of
charge or the replacement of the product (also re-
placement with a successor model, if necessary).
Replaced products or parts shall become our proper-
ty. Please note that our products were not designed
for commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
30 | GB www.scheppach.com
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