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15. Troubleshooting
The following table shows fault symptoms and describes remedial measures in the event of your machine failing to
work properly. If you cannot localise and rectify the problem with this, please contact your service workshop.
Fault Possible cause Remedy
Product does not start
Battery empty Charge battery
Battery defective
Check the rechargeable battery, if necessary, have
it repaired by a recognised electrician or replace the
rechargeable battery.
Overload protection has
tripped.
Wait until the overload protection restores the power
supply.
On/off switch defective Repair by an authorised service centre
Motor defective Repair by an authorised service centre
Motor stops during
operation
Battery empty Charge battery
Battery not inserted
correctly
Re-insert battery
Battery defective Clean contacts, replace original rechargeable battery
Reduced performance
(max. speed not
reached)
Battery depleted Replace battery
Battery not fully charged Charge battery
No oil on the chain
The oil tank is empty. Fill oil tank.
The oil guide groove is dirty. Clean groove
Oil pump malfunction Contact an authorised service centre for repair.
Unusual vibration
Guide bar or saw chain is
loose
Check that the guide bar is rmly in place and that the
saw-chain is correctly tensioned
Product malfunction Repair by an authorised service centre
16. Approved cutting gear
Guide bar type
ROYAL 4” DG04-36-43P/
ROYAL 6” DH06-36-43P
Type of saw chain
ROYAL 4” CLQ4328/
ROYAL 6” CLQ4336
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