SENTRY II 960 Series User Manual

40
Problem
Possible Cause
Solution
Hard or untreated water is
being delivered
Bypass Valve is open or faulty
Fully close Bypass Valve or replace. Also
check for multiple bypasses
Media is exhausted due to high water
usage
Check program settings or diagnostics for
abnormal water usage
Meter not registering
Remove Meter and check for rotation or
foreign material
Water quality fluctuation
Test water and adjust program values
accordingly
No Salt or low level of Salt in Brine Tank Add proper type of salt to Brine Tank
Control Valve fails to draw in brine
Refer to Trouble Shooting Guide number
12
Insufficient brine level in Brine Tank
Check refill setting in programming. Check
Refill Flow Control for restrictions or debris
and clean or replace
Damaged Seal and Spacer Stack
Assembly
Replace Seal and Spacer Stack Assembly
Control valve body type and piston type
mix matched
Verify proper control valve body type and
piston type match
Fouled media bed Replace media bed
System uses too much salt
Improper refill setting Check refill setting
Improper program settings
Check program setting to make sure they
are specific to the water quality and
application needs
Control valve regenerates frequently
Check for leaking fixtures that may be
exhausting capacity or system is
undersized
Slow drip from brine refill tubing. Float
Valve is not designed to shut off a drip
Replace Seal and Spacer Stack Assembly
Residual salt in service lines
Low water pressure
Check incoming water pressure. Water
pressure must remain at minimum of 40
psi
Incorrect injector size
Replace Injector with correct size for the
application. Refer to System Specification
for the correct size
Restricted drain line
Check drain line for restrictions or debris
and clean
Excessive water in Brine Tank
Improper program settings Check refill setting
Plugged Injector Remove Injector and clean or replace
Drive cap assembly not tightened in
properly
Re-tighten the drive cap assembly
Damaged Seal and Spacer Stack
Assembly
Replace Seal and Spacer Stack Assembly
Restricted or kinked drain line
Check drain line for restrictions or debris
and or un-kink drain line
Plugged backwash flow controller
Remove backwash flow controller and
clean or replace
Missing Refill Flow Controller Replace Refill Flow Controller
Control Valve Trouble Shooting

SENTRY II 960 Series Specifications

General

Brand	SENTRY II
Model	960 Series
Category	Water Dispenser
Language	English