Shark APEX DuoClean with Zero-M Powered Lift-Away

Questions and Answers

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snydermichelleAug 9, 2025
How to troubleshoot a Shark APEX DuoClean with Zero-M Powered Lift-Away with no suction?
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  Denise StrongAug 9, 2025
  If your Shark Vacuum Cleaner isn't picking up debris and has no or light suction, there are several things you can check: * First, examine the filters. If they appear dirty, clean them following the instructions for rinsing and air-drying before placing them back in the vacuum. * Next, see if the dust cup is full and empty it if necessary. * Also, inspect the hose, hose connections, nozzle, wand, pod, and any accessories for blockages, and clear them. * If you notice hair, string, or carpet fibers wrapped around the brushroll, allow the vacuum to run for an extended period to let the Zero-M™ technology remove them. If some debris remains, remove the floor nozzle cover and carefully cut the debris with scissors before removing it from the brushroll.
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Shawn YoungAug 19, 2025
What to do if my Shark APEX DuoClean with Zero-M Powered Lift-Away keeps turning off?
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  Katherine SerranoAug 20, 2025
  If your Shark Vacuum Cleaner turns off by itself or the indicator light flashes red, follow these steps: 1. Turn off and unplug the vacuum. 2. Empty the dust cup and clean the filters. 3. Check for any blockages in the hose, accessories, and inlet openings. 4. Allow the unit to cool down for at least 45 minutes before plugging it back in and turning it on. If the issue persists, restart the unit using the power switch.
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Jeremy HumphreyAug 28, 2025
Why is the brushroll not spinning on my Shark APEX DuoClean with Zero-M Powered Lift-Away Vacuum Cleaner?
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  matthewmaldonadoAug 28, 2025
  If the brushrolls on your Shark Vacuum Cleaner aren't spinning, here's what to do: * If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Detach the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and power it on. * With the power on, recline the handle to automatically activate the brushrolls. * Also, make sure the Surface Selector switch is set to Carpet (position II) to enable the brushrolls to spin.

Shark APEX DuoClean with Zero-M Powered Lift-Away Specifications

General

Type	Upright
Model	AZ1002
Cord Length	30 ft
Dust Cup Capacity	0.88 quarts
Corded/Cordless	Corded
Bagged/Bagless	Bagless
Amperage	10 Amps
Warranty	5 years
Filtration	HEPA
Features	DuoClean, Zero-M, Powered Lift-Away