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Troubleshooting
Checking for Blockages
WARNING:
to reduce the risk of electric shock, the power cord must be disconnected
before performing maintenance/troubleshooting checks.
Blockages may cause your vacuum
to overheat and shut down. If so,
clear the blockages, then follow the
instructions for Resetting the
Motor Thermostat on page 12.
WARNING: Never insert sharp
objects into any opening to clear
an obstruction.
IMPORTANT: Damages caused
while clearing or attempting to
clear blockages are not covered
under your product’s limited
warranty.
Unplug the vacuum
before checking for
blockages.
Reassemble all parts
securely before
operating vacuum.
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1
2
2
3
3
4
1 Dust Cup Air Duct:
Stand vacuum into upright
position.
Remove Dust Cup Assembly and
empty Dust Cup if necessary.
Disconnect the Super Stretch
Hose.
Check Air Duct behind Dust Cup
for clogs; clear before replacing
Dust Cup Assembly.
2 Intake Opening behind the
Brushroll:
Lay the vacuum flat to expose
brushroll.
Check opening behind the
brushroll for clogs.
Clear the opening.
Clear the brushroll; use scissors
to carefully cut away threads,
hair or other debris that might
be trapped in the bristles.
3 Floor Power Nozzle Hose
Connector:
Lay vacuum flat.
Remove Nozzle Hose and check
for clogs.
Push the Hose Connector back
onto the Floor Power Nozzle.
4 Hose:
Stand vacuum upright.
Remove hose from both the unit
and Cleaning Wand ends.
Inspect both ends and the length
of the hose for clogs.
Return the hose to the unit
PROBLEM POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See “Checking for Blockages” for instructions.)
Vacuum lifts scatter rugs
(lightweight, movable
rugs).
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges. Open the suction release on the hose to decrease
suction power.
Airflow is restricted. No
suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the hose to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See “Checking for Blockages” for instructions.)
Motorized floor brush
has become jammed or
has shut off.
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on. (See “Checking
for Blockages” for instructions.)
Vacuum turns off on its
own.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See “Maintenance” sections for
instructions.)
4. Check for blockages in hose, accessories and inlet openings. (See
“Checking for Blockages” for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
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