105
TROUBLESHOOTING
7
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the
software programs. To view a README file, see "INSTALLING THE SOFTWARE" (p.10).
Problem Cause and solution Page
The machine does not print.
(Data notification indicator does not
blink.)
The machine is set to off-line mode.
→ Press the [ONLINE] key ( ) to turn on the ONLINE indicator.
66
The machine is not correctly connected with your
computer.
→ Check both ends of the printer cable and make sure you have a
solid connection. Try a known good cable.
10
Copy job is performed.
→ Wait until the copy job is complete.
–
Your machine is not selected correctly in the current
application for the print job.
→ When choosing "Print" from the "File" menu located in
applications, be sure you have selected "SHARP AR-xxxx"
(where xxxx is the model name of your machine) printer displayed
in the "Print" dialog box.
–
The printer driver has not been installed properly.
→
Follow these steps to check and see if the printer driver is installed.
1 Click the "Start" button, and then click "Devices and Printers".
In Windows Vista, Click the "Start" button, click "Control
Panel", and then click "Printer".
For Windows 8, right-click in the Start screen (or swipe
upward from the bottom edge), then click the App Bar Þ "All
apps" Þ "Control Panel" Þ "Hardware and Sound" Þ "Devices
and Printers" Þ "Printers".
2 If the "SHARP AR-xxxx" printer driver icon is shown but you
still cannot print, the printer driver may not have been installed
correctly. In this case, delete the software and then reinstall it.
–
The machine does not print.
(Data notification indicator was
blinking.)
The tray size settings are not the same on the machine
and in the printer driver.
→ Make sure that the same tray paper size is set on the machine
and in the printer driver. To change the tray's paper size setting on
the machine, see "CHANGING A TRAY'S PAPER SIZE
SETTING" or see "CONFIGURING THE PRINTER DRIVER" to
change it in the printer driver.
23,
41
The specified size of paper has not been loaded.
→ Load the specified size of paper in the paper tray.
39
The PAPER SIZE indicator in the display is blinking.
→ When "Use close paper size (system setting)" is disabled, the
PAPER SIZE indicator in the display will blink. You can press the
[TRAY] key to select a tray manually, or load paper in the bypass
tray and press the [ONLINE] key ( ) to begin printing.
→ When "Use close paper size" is enabled, printing will take place
using a size of paper that is close to the size of the print image.
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