Sharp DV-740H - Trouble Shooting

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< TROUBLE SHOOTING
Before requesting service for this unit, please check the following chart for possible causes and remedies. If the remedies
indicated in the chart below do not solve the problem, please consult your dealer for instructions.
Common Symptom Possible Cause Remedy
No power
ü Power cord is not properly connected to the
power outlet
ü Make sure there is a connection between the power cord
and the outlet.
Power turn off ü Auto power off function
ü The power is automatically turned off after 20 minutes
have elapsed in the stop mode (auto power off function).
Turn the power back on.
Disc tray can't close ü Disc is not properly placed ü Replace the disc properly.
No playback
ü Power is OFF
ü No disc is inserted (“no disc” will be shown on
screen).
ü Disc is upside down. ("No disc” is shown on
screen).
ü Dirty disk
ü Deformed disk
ü Condensation in unit
ü Turn the power ON.
ü Insert a disc.
ü Reload disk. The label side should face upward.
ü Clean disc surface.
ü Replace disc.
ü Turn power on for 1-2 hours before using the unit.
Unwanted mosaic-like garbage
display during playback
ü Poor disc
ü Video CD (MPEG1)
ü Replace disc
ü Playback with DVD format
No audio
ü Slow or fast playback
ü Audio terminals are not connected.
ü TV volume is too low
ü Wrong AUDIO OUTPUT setting
ü Press [PLAY] to resume normal playback
ü Check audio connections
ü Adjust TV volume
ü Check AUDIO OUTPUT setting
No Video
ü Disconnection of video equipment
ü Wrong output setting of VIDEO OUTPUT
ü Check video connections
ü Check video output setting of VIDEO OUTPUT in
GENERAL SETUP
Remote control unit does not
work
ü No batteries in remote control
ü Dead batteries
ü Remote control not being pointed at the
remote sensor
ü Put in new batteries
ü Replace batteries
ü Point the remote control at the remote sensor
DVD Symptom Possible Cause Remedy
Does not play, even when a title
is selected
ü Prohibited by the parental rating ü Confirm the PARENTAL setting.
Audio or subtitle language is
not the one selected during the
initial setting.
ü The selected language does not exist in the
disc
ü Select another language using [AUDIO] or [SUBTITLE]
Setting language is not what
you want
ü Wrong OSD language setting ü Check the OSD language setting
Audio or Subtitle can not be
changed
ü The disc contains only one language
ü Some disc should be changed in DVD MENU.
ü Check the disc contents.
The password for parental
rating has been forgotten
ü Use “3308” to override the forgotten password and
re-enter a new password.
The video image brightness
fluctuates during playback
ü The DVD player is connected to the television
via a video tape recorder
ü Connect the DVD player directly to the TV, bypassing the
VCR.
Can not fast scan during
playback of DVD movie.
ü Some discs may have sections, which prohibit
skip or scan operations by users.
ü No operation can be done during this problem.
The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for
service. If the problem cannot be corrected by the use of this guide, remove the main plugs
from the wall socket, and
conta
ct the dealer or supplier from whom the unit was purchased in order to obtain service. Where this is not possible
please visit our web-site www.sharp.co.uk/support.
Customers without Internet access may telep
hone 08705 274277 during office hours (or (01) 6760648 if telephoning
from Ireland).
Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on
the following numbers:
WILLOW VALUE ELECTRONICS LTD.:
0121 7665414
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the
date of purchase to the repairing company. Please keep your invoice or receipt, which is supplied at the time of
purchase.