Problems and solutions
Washing machine
vibrates or is too noisy
The drainage pump has
abnormal noise
The displayed washing time
deviates from the actual
washing time
The pre-wash detergents
in the detergent dispenser
do not flow into the drum
• Check if the washing program with the pre-wash function is
selected.
• There is deviation in the weight of laundry, watery supply time
and balancing time.
• Check if the drainage pump filter is blocked by laundry flocks
and clean the drain pump filter timely to erase the noise.
Phenomenon Solution
Troubleshooting
Detergent is left in the
detergent dispenser after
a program is finished.
Washing machine does
not start.
• Make sure the washing machine is plugged in.
• Make sure to press Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Check the fuse or reset the circuit breaker.
Water supply does not
start, or is insufficient.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Check if the water pressure is sufficient when washing.
• Check if the detergents are put in the injection port of the
body drawer.
• Check if the washing powder are damp and caking.
• Check if the washing machine is set on an uneven surface. If
the surface is uneven, adjust the adjustable feet to level the
washing machine.
• Check if the shipping bolts are removed.
• Check if the washing machine is touching any other objects.
• Check if the laundry load is balanced in the inner drum of the
washing machine.
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