E-20
Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following
before calling your authorized SHARP dealer or ser vice center.
General
Symptom Possible cause
z
No sound is heard.
z
Is the input signal (selection) set
properly?
z
Is the volume level set to “MIN”?
z
Is muting activated?
z
Is HDMI compliant equipment
being used?
z
Is the HDMI cable connected
correctly?
Connect the HDMI cable correctly
and then perform the reset
procedure. (refer page 20)
z
Do not connect or disconnect
an HDMI cable while power is
on. This may lead to operation
problems.
z
The sound from
subwoofer is not
well balanced.
z
Is the subwoofer level set to the
minimum or maximum level?
z
Power turns off
suddenly.
z
Is the HDMI cable connected
correctly? Connect the HDMI
cable correctly and then perform
the reset procedure.
z
Noise is heard
during playback.
z
Move the speaker away from any
computers or mobile phones.
z
When a button
is pressed, the
sound bar does not
respond.
z
Set the sound bar to the standby
mode and then turn it back on.
z
The power is not
turned on.
z
Is the sound bar unplugged?
z
The protection circuit may be
activated. Unplug and plug in the
power cord again after 5 minutes
or more.
z
3D images and
4K content not
displayed on the
TV.
z
Depending on the TV and Video
component, 3D images and 4K
content may not be displayed.
Check the operation manual of the
respective component.
z
HDMI cable not support 3D
images and 4K content.
z
Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/
DVD/Blu-ray Disc
Player.
z
Please change to HDMI/ARC or
headphone terminal from TV-Set/
DVD/Blu-ray Disc Player. This
effect may occur depending on
TV/DVD/Blu-ray Disc Player-
Brand, model and age, and it is
not the sound bar problem.
z
Wireless
connection cannot
be established.
z
Check the distance between the
sound bar and subwoofer (less
than 32 feet (10 meters)).
z
Make sure there is no other
wireless devices near the unit.
Symptom Possible cause
z
Wireless
connection cannot
be established.
z
Make sure there is no obstacles
(especially metal) blocking
between the sound bar and
subwoofer.
z
Manually re-link the sound bar and
subwoofer (refer page 13).
NFC / Bluetooth
Symptom Possible cause
z
No sound is heard.
z
The unit is too far from the
Bluetooth stereo audio source
device.
z
The unit is not paired with the
Bluetooth stereo audio source
device.
z
Bluetooth sound
is interrupted or
distorted.
z
The unit is too near to a device
that generates electromagnetic
radiation.
z
There is an obstacle between
the unit and the Bluetooth stereo
audio source device.
z
NFC-enabled
device cannot
connect to
Bluetooth via NFC
tag.
z
Sound bar is not in Bluetooth
pairing mode. Perform “NFC
connection for audio playback”.
(Refer page 17.)
Remote control
Symptom Possible cause
z
The remote control
does not operate
properly.
z
Is the battery polarity correct?
z
Is the battery dead?
z
Is the distance or angle incorrect?
z
Are there any obstructions in front
of the sound bar?
z
Is there a strong light shining on
the remote sensor?
z
Is the remote control for another
equipment used simultaneously?
z
The remote control is not
connected with the sound bar.
z
The sound bar
cannot be turned
on with the remote
control.
z
Is the AC power cord of the sound
bar plugged in?
z
Is the battery inserted?
z
The remote control is not
connected with the sound bar.
USB
Symptom Possible cause
z
Device cannot be
detected.
z
Playback does not
start.
z
There is no MP3/WMA file inside
the device.
z
The device is not properly plugged
in.
z
A MTP device is plugged in.
z
The device contains AAC file only.
z
A copyright-protected WMA or
false MP3 file is being played
back.
Troubleshooting chart
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