Scan to Email fails when using
hotmail.com or outlook.com
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
when configuring SMTP settings on the MFP, make sure
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
"Communication with selected server
is lost while sending image" error
when scanning to email
Try disabling mDNS on the MFD . This is normally under
Network Settings> Services Settings.
Unable to send Fax as the machine
indicates extension phone off hook
when using PABX
On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
hook - this is usually indicated with the telephone
symbol appearing on the display.
Change Fax Soft Switch 114 , Bit 8 from 1 to 0 to disable
this detection
Which additional options are required
for full functionality when using
Sharpdesk Mobile via a wireless
access point?
MX-2314N requires both MX-EB16 & MX-PK11.
For MX-2614/3114N, only MX-PK11 is required.
Unable to connect to Office 365 email
account when using Sharpdesk Mobile
v2.0
When using Office 365, you need to specify the
following information within Email Server Settings on
Sharpdesk Mobile:-
Hostname: m.outlook.com
Port Number: 993
SSL: ON
Unable to enter the URLs for EAM
(External Accounting Mode) as the
item is missing from the webpage,
even though MXAMX3 is enabled.
Check the setting for Sim 26-03 (Coin Vendor Mode).
Ensure OUTSIDE AUDITOR is configured to None.
For MX-2314N only, the MX-EB16 must also be
installed before enabling MX-AMX2 or MX-AMX3.
When printing to a specific folder
without PIN, Error 421 occurs - only
when DSK is installed.
To print to a specific folder without PIN, perform the
following setting changes:-
1. Settings - Security Settings - Other Settings -
Disabling of Document Filing menu:- Un tick Sharing
Mode for Printer.
2. User Control - Authority Group List - Add Authority
group Registration - Job Setting - Security -
Document Filing Approval Setting menu:- Enable
Sharing Mode.
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