Unable to send Fax as the machine
indicates extension phone off hook
when using PABX.
On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
hook - this is usually indicated with the telephone
symbol appearing on the display .
Change Fax Soft Switch 114 , Bit 8 from 1 to 0 to
disable this detection.
DOCUMENT FILING / PUBLIC FOLDER
Unable to browse the NAS/Public
Folder, even though the Public
Folder/NAS settings are enabled
within the Network Settings menu.
The NBT/WINS Port (Security setting) must be enabled
to use NAS/Public storage. For security measures, this
port setting is disabled as default.
Can you use Domain User Accounts to
browse the NAS/Public Folders?
NAS/Public Folders support local accounts only
(programmed on MFP)
Is it possible to configure the MFP to
send only a single email alert for each
alert condition?
To enable single email alert notification for Customer
Email address only, configure the following soft switch:-
SIM 55-03 SW28-3 (change from 0 to 1).
Note: For dealer email address, multiple email
notifications will still be received.
Configuring Toner Low Email alerts to
be sent at a specific toner remaining
level
If you wish to receive toner low emails at a specific
toner remaining level, configure the MFP as follows:-
1. Enter Simulation 26-69.
2. Change Item F (Toner E-Mail Alert) from 1 to 0.
3. Set Item B (Remaining Toner Level) to the specified
level when the Email alert is sent:-
Examples: 0= 5%, 1=10%, 2=15%, 3=20%, 4 = 25%
(Default), 5=30%.
Note: Depending on Model, the details within
Simulation 26-69 may differ therefore please refer to
the Service Manual for the relevant model series.
Which additional options are required
for full functionality when using
Sharpdesk Mobile via the wireless
access point?
Unable to connect to Office 365 email
account when using Sharpdesk Mobile
v2.0
When using Office 365, you need to specify the
following information within Email Server Settings on
Sharpdesk Mobile:-
Hostname: m.outlook.com
Port Number: 993
SSL: ON
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