Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
Settings >
> Paper > > Tray Configuration >
> Paper Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your
dealer. The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1 From the control panel, navigate
to:
Settings >
> Device >
> Notifications > > Jam
Content Recovery >
2 In the Jam Recovery menu, select
On or Auto, and then press
.
Are the jammed pages reprinted?
The problem is solved. Contact your
dealer.
Troubleshoot a problem 98
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